Return & Refund Policy
Return & Refund Policy
Velystrixβ’
We want you to feel confident when purchasing from Velystrixβ’. This policy outlines the terms under which returns, replacements, and refunds are handled.
1. 30-Day Return Window
You may request a return within 30 days from the date of delivery.
To qualify for a return, items must:
β’ Be unused and in original condition
β’ Include all original components and packaging
β’ Not show signs of wear, damage, or alteration
β’ Be accompanied by proof of purchase (order confirmation or receipt)
Items that do not meet these criteria may not be eligible for a refund.
2. Requesting a Return Authorization
All returns require prior approval.
To begin the process, please email:
Include:
β’ Your full name
β’ Order number
β’ Reason for return
β’ Clear photos (if reporting damage or defect)
If approved, we will provide:
β’ Return instructions
β’ A prepaid return shipping label (if applicable)
β’ The designated return location
Packages sent without authorization will not be processed.
3. Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival.
If your product is:
β’ Damaged during transit
β’ Defective
β’ Incorrect item received
Contact us within 72 hours of delivery with supporting photos. We will review the claim and arrange a replacement or appropriate resolution.
4. Non-Returnable Items
The following items are not eligible for return:
β’ Perishable goods
β’ Customized or personalized products
β’ Personal care or hygiene-related items
β’ Hazardous or regulated materials
β’ Gift cards
β’ Final sale or clearance items
β’ Original shipping charges
If you are uncertain about eligibility, please contact us before shipping any item back.
5. Exchanges
We do not process direct exchanges.
If you would like a different item:
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Submit a return request for the original product
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Once approved, place a new order for the desired item
This ensures faster processing and product availability.
6. European Union Customer Rights
For orders delivered to countries within the European Union, customers have the right to withdraw from their purchase within 14 days of receiving the goods.
Conditions apply:
β’ Items must be unused
β’ Returned in original packaging
β’ Proof of purchase required
This statutory right applies independently of our standard 30-day return policy.
7. Refund Processing
Once your returned item is received and inspected, you will receive notification regarding approval status.
If approved:
β’ Refunds are issued to the original payment method
β’ Please allow up to 10 business days for processing
β’ Financial institutions may require additional time to post funds
If more than 15 business days have passed since confirmation of approval, please contact us.
Refunds may be partially reduced if items are returned in a condition inconsistent with our policy.
8. Return Address
Return shipments must use the address provided in your return authorization email.
Our primary business address:
Grimes Industrial, Inc.
929 E Main St
Tomball, TX 77375
United States
Do not send returns to this address unless specifically instructed.
Contact Information
For any questions regarding returns or refunds:
Grimes Industrial, Inc.
Phone: (713) 921-0000
Email: service@wotecan.com
Velystrixβ’
Reliable products. Responsible service.